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MASTER SERVICES AGREEMENT • SLA COMMITMENTS

Terms of Service &
Master Engineering Contract

Clear, transparent software contract terms defining technical deliverables, milestone payment schedules, intellectual property transfer, and production SLA commitments.

StackShooter Terms of Service & Engineering SLA Agreement

Contract Index

1. Engineering Engagement & Scope Definition

StackShooter provides custom website development, SaaS web application engineering, e-commerce store architecture, technical SEO, and cloud infrastructure management. All engagements are governed by a mutually agreed Statement of Work (SOW) or technical roadmap specification defining sprint timelines, tech stacks, and feature lists.

2. Milestone Payment Schedule & Invoicing

To ensure risk-free project progression, engineering sprints are broken down into transparent payment milestones:

30% Deposit
Milestone 1
Architecture & Kickoff
40% Staging
Milestone 2
Feature Demo & Review
30% Handover
Milestone 3
Production Launch & Git

3. Codebase Assignment & IP Transfer

Upon settlement of final invoice balances, StackShooter grants full, exclusive, and unencumbered intellectual property rights over custom project codebases, Git repositories, database schema definitions, and design assets.

4. 30-Day Post-Launch Bug Warranty & Performance SLA

Every delivered website or web application includes a 30-day post-launch warranty. During this period, StackShooter will rectify any functional bugs, responsive display glitches, or Core Web Vitals performance regressions at zero additional charge.

5. Cloud Deployment & Domain Hosting

StackShooter assists clients with server configuration on AWS, DigitalOcean, Cloudflare, or client-provided hosting. Client is responsible for ongoing third-party hosting, domain renewal, and API usage fees incurred directly with cloud providers.

6. Client Responsibilities & Content Assets

Client agrees to provide necessary text copy, brand logos, product imagery, and third-party API credentials in a timely manner. Delays in providing required content assets may extend project completion timelines accordingly.

7. Limitation of Liability

To the maximum extent permitted by applicable law, StackShooter’s cumulative liability for any claims arising from performance or non-performance under this agreement shall not exceed the total amount paid by the client for the specific project engagement.

8. Governing Law & Technical Arbitration

This agreement is governed by the laws of India. In the event of contract disputes, both parties agree to engage in good-faith technical arbitration prior to legal jurisdiction in courts located in Delhi NCR, India.

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